Government Telemarketing Bureaus and Other Contact Centers Contracts
NAICS 561422 · Telemarketing Bureaus and Other Contact Centers
Government telemarketing bureaus and other contact centers contracts totaled $2.9B across 103 awards from FY2024 to FY2026. In FY2026, obligations were down 27.3% compared with FY2025; the Department of Health and Human Services was the largest buyer, accounting for $2.3B, or 79% of the total.
Key figures
In FY2026, contract obligations were $770,078,581 across 61 awards with activity that year, a change of -27.3% from $1,059,781,805 in FY2025. From FY2024 to FY2026, obligations totaled $2,891,823,011 across 103 awards.
- Obligated in FY2026
- $770M
- Awards in FY2026
- 61
- Change vs FY2025
- -27.3%
- Total, FY2024 to FY2026
- $2.9B
Note: FY2026 ended on Sep 30, 2026. The Department of Defense publishes contract data with a 90-day delay, so FY2026 totals may still rise as late reports arrive.
Telemarketing Bureaus and Other Contact Centers contract spending by year
Federal telemarketing bureaus and other contact centers contracts per fiscal year (October to September), under NAICS 561422. The table below lists the same numbers.
| Fiscal year | Obligated | Awards | Change |
|---|---|---|---|
| FY2026 | $770,078,581 | 61 | -27.3% |
| FY2025 | $1,059,781,805 | 70 | -0.2% |
| FY2024 | $1,061,962,625 | 67 | n/a |
About government telemarketing bureaus and other contact centers contracts
Federal spending on telemarketing bureaus and other contact centers contracts fell 27% from FY2024 ($1.1B) to FY2026 ($770M). FY2026 closed recently, and Defense Department contracts are reported up to 90 days late, so its total may still rise.
Spending is highly concentrated: the top 3 contractors account for 93% of the total. A few large firms win most of this work, so subcontracting can be the easiest way in.
The Department of Health and Human Services spends the most on telemarketing bureaus and other contact centers contracts (79%), followed by the Department of the Treasury. The states with the most of this work are Virginia, Maryland and California.
NAICS 561422 (Telemarketing Bureaus and Other Contact Centers) is part of the Administrative and Support and Waste Management Services sector.
Top telemarketing bureaus and other contact centers government contractors
Companies ranked by contract dollars under NAICS 561422 (Telemarketing Bureaus and Other Contact Centers).
| # | Contractor | Obligated | Share |
|---|---|---|---|
| 1 | Maximus Federal Services, Inc. | $2,539,788,670 | 87.8% |
| 2 | Inspiritec Inc | $92,664,748 | 3.2% |
| 3 | Bowen Consulting Group, Inc., the | $62,647,380 | 2.2% |
| 4 | Strategic Data Systems, Inc. | $57,824,537 | 2.0% |
| 5 | Kech Inc | $48,800,061 | 1.7% |
| 6 | Fred Hutchinson Cancer Center | $23,283,204 | 0.8% |
| 7 | Leidos, Inc. | $14,532,698 | 0.5% |
| 8 | Peckham Vocational Industries, Inc. | $8,744,414 | 0.3% |
| 9 | Pearl Interactive Network LLC | $6,579,397 | 0.2% |
| 10 | Lbo Technology LLC | $4,569,459 | 0.2% |
Agencies buying telemarketing bureaus and other contact centers services
Federal agencies ranked by contract dollars under NAICS 561422.
| # | Agency | Obligated | Share |
|---|---|---|---|
| 1 | Department of Health and Human Services | $2,276,702,285 | 78.7% |
| 2 | Department of the Treasury | $155,111,058 | 5.4% |
| 3 | Department of Homeland Security | $146,171,842 | 5.1% |
| 4 | Department of Defense | $117,437,873 | 4.1% |
| 5 | General Services Administration | $90,965,329 | 3.1% |
| 6 | Department of Veterans Affairs | $63,034,671 | 2.2% |
| 7 | Department of Energy | $13,466,981 | 0.5% |
| 8 | Department of Housing and Urban Development | $11,125,181 | 0.4% |
| 9 | Department of Justice | $5,321,809 | 0.2% |
| 10 | Environmental Protection Agency | $4,339,703 | 0.2% |
Where telemarketing bureaus and other contact centers contract work is performed
States ranked by contract dollars, using the place of performance on each award.
| # | State | Obligated | Share |
|---|---|---|---|
| 1 | Virginia | $2,453,510,651 | 84.8% |
| 2 | Maryland | $167,473,750 | 5.8% |
| 3 | California | $74,128,653 | 2.6% |
| 4 | Kentucky | $64,275,520 | 2.2% |
| 5 | Tennessee | $58,160,146 | 2.0% |
| 6 | Washington | $23,307,124 | 0.8% |
| 7 | West Virginia | $21,834,921 | 0.8% |
| 8 | District of Columbia | $19,653,957 | 0.7% |
| 9 | Maine | $4,569,459 | 0.2% |
| 10 | Ohio | $3,868,669 | 0.1% |
Recent telemarketing bureaus and other contact centers contract awards
The latest telemarketing bureaus and other contact centers contracts, newest first. Each award ID links to its record on USAspending.gov.
| Start date | Recipient | Agency and description | Amount | Record |
|---|---|---|---|---|
| Sep 25, 2026 | Maximus Federal Services, Inc. | Department of the TreasuryMASTERFILE LEGACY APPLICATION TRAINING- NEW CONTRACT | $293,346 | 205AE926F00132 |
| Sep 25, 2026 | Maximus Federal Services, Inc. | Department of the TreasuryENTERPRISE DEVELOPMENT OPERATIONS SERVICES IRS MASTERFILE TAX PROCESSING REQUIREMENT BASE AWARD | $13,628,174 | 205AE926F00129 |
| Sep 23, 2026 | Maximus Federal Services, Inc. | Department of EnergyNEW CALL ORDER UNDER MAXIMUS FEDERAL SERVICES INC BPA 89303024AET000003 FOR GENERAL OPERATIONS AND MAINTENANCE SUPPORT | $530,000 | 89303026FET000028 |
| Sep 23, 2026 | Pearl Interactive Network LLC | Department of Health and Human ServicesHSB114 C 7158 CICP/VICP HOTLINE CONTRACT. | $621,056 | 75R60226F80063 |
| Sep 14, 2026 | Maximus Federal Services, Inc. | Department of the TreasuryCONTRACTOR SUPPORT TO UPDATE AND MODERNIZE LEGACY IRS TAX PROCESSING APPLICATIONS TO SUPPORT FILING SEASON, LEGISLATIVE CHANGES, AND ONGOING IRS MODERNIZATION EFFORTS. | $2,408,114 | 205AE926F00117 |
| Jul 16, 2026 | Valley Administrative Services LLC | Department of StateAFTER-HOURS CALL CENTER SERVICE FOR U.S. EMBASSY LONDON, UK | $27,840 | 19GE5026F0392 |
| Jun 18, 2026 | Maximus Federal Services, Inc. | General Services AdministrationOPM ANNUITANT HEALTH BENEFIT OPEN SEASON CALL CENTER SUPPORT SERVICES | $4,766,557 | 47QACA26F0241 |
| May 19, 2026 | Goodwill Industries of San Antonio Contract Services | Department of DefenseTOTAL FORCE SERVICE CENTER (TFSC) AND AWARDS AND RECOGNITION SUPPORT | $1,376,561 | FA300226C0005 |
| May 7, 2026 | Encore JV1 LLC | Department of Veterans AffairsVETERANS EXPERIENCE OFFICE CONTACT CENTER STAFFING SUPPORT SERVICES | $0 | 36C10X26C0006 |
| Mar 9, 2026 | Kech Inc | Department of JusticeCALL CENTER SERVICES | $5,321,809 | 15F06726F0000006 |
| Feb 26, 2026 | CACI, Inc. - Federal | Department of DefenseDEFENSE TRAVEL MANAGEMENT OFFICE, TRAVEL ASSISTANCE CENTER | $2,089,300 | H9821026CE002 |
| Feb 24, 2026 | Edgewater Federal Solutions, Inc. | Department of DefenseDEFENSE TRAVEL MANAGEMENT OFFICE TRAVEL ASSISTANCE CENTER | $3,091,836 | H9821026CE001 |
| Jan 15, 2026 | Leidos, Inc. | Department of DefenseINTRANSITION CONTACT CENTER SUPPORT SERVICES | $3,946,706 | HT001126CE012 |
| Dec 11, 2025 | Strategic Data Systems, Inc. | Department of DefenseMYNAVY CAREER CENTER LABOR SUPPORT | $6,942,295 | N0018926FZ040 |
| Sep 27, 2025 | Malmar LLC | Department of Housing and Urban DevelopmentREAL ESTATE ASSESSMENT CENTER TECHNICAL ASSISTANCE CENTER SUPPORT SERVICES - PIH | $3,151,777 | 86614625C00003 |
| Sep 5, 2025 | Hunger Free America, Inc | Department of AgricultureUSDA NATIONAL HUNGER CLEARINGHOUSE SEV BASE + 4 OPTION YEARS | $500,000 | 12319825P0001 |
| Aug 21, 2025 | Advanced Programs, Inc. | Department of StateSVTC UNITS | $58,480 | 19CU0425P0319 |
| Jul 31, 2025 | Cherokee United Services, L.l.c. | General Services AdministrationGCBD CONTACT CENTER FOR THE OFFICE OF GOVERNMENT CONTRACTING AND BUSINESS DEVELOPMENT GCBD | $1,439,334 | 47QACA25P0034 |
| Jul 9, 2025 | Valley Administrative Services LLC | Department of StateTASK ORDER FOR AFTER-HOUR CALL CENTER SERVICES (BASE YEAR) | $27,840 | 19GE5025F0362 |
| Jul 7, 2025 | Communication Service for the Deaf, Inc. | Federal Communications CommissionCONSUMER SUPPORT LINE FOR DEAF OR HARD-OF-HEARING (DHH) INDIVIDUALS WHO USE AMERICAN SIGN LANGUAGE (ASL). | $217,590 | 273FCC25F0080 |
| Jun 30, 2025 | Maximus Federal Services, Inc. | Department of DefenseJOINT CYBER COMMAND AND CONTROL ENTERPRISE SERVICE CENTER | $12,973,487 | FA830725FB089 |
| Jun 27, 2025 | Valley Administrative Services LLC | Department of StateCALL CENTER SERVICES FOR SWITCHBOARD 2025 | $11,257 | 19BE2025P0743 |
| Jun 17, 2025 | Koniag Professional Services, LLC | Department of CommerceINVENTORS ASSISTANT CENTER (IAC) RECOMPETE IN SUPPORT OF PATENTS FOR ONE BASE W/FOUR OPTION PERIODS. | $1,801,799 | 1333BJ25C00150002 |
| Apr 4, 2025 | Maximus Federal Services, Inc. | Department of the TreasuryTASK ORDER FOR IT SECURITY IMPLEMENTATION (ITSI) BRIDGE | $21,249,713 | 2032H525F00106 |
| Apr 3, 2025 | BD2, LLC | Department of the InteriorPIPELINE ASSESSMENT GROUP (PAG) CONTACT SUPPORT SERVICES PEACE CORPS / OFFICE OF VOLUNTEER RECRUITMENT AND SELECTION SERVICES | $1,149,232 | 140D0425P0059 |
Open telemarketing bureaus and other contact centers government bids
No open telemarketing bureaus and other contact centers bids right now. Check the open bids page, which is updated daily from SAM.gov.
How to win government telemarketing bureaus and other contact centers contracts
Federal telemarketing bureaus and other contact centers contracts are posted on SAM.gov under NAICS 561422. Register your business free on SAM.gov with this code, watch for telemarketing bureaus and other contact centers bids, and look for small business set-asides: many telemarketing bureaus and other contact centers contracts for small business are reserved for small firms.
Explore government telemarketing bureaus and other contact centers contracts by state, agency and contractor
- Department of Health and Human Services contracts
- Department of the Treasury contracts
- Department of Homeland Security contracts
- Department of Defense contracts
- General Services Administration contracts
- Government contracts in Virginia
- Government contracts in Maryland
- Government contracts in California
- Government contracts in Kentucky
- Government contracts in Tennessee
- Maximus Federal Services government contracts
Frequently asked questions
- What NAICS code is used for government telemarketing bureaus and other contact centers contracts?
- Federal telemarketing bureaus and other contact centers contracts use NAICS 561422 (Telemarketing Bureaus and Other Contact Centers). List this code in your free SAM.gov registration to be found for these contracts.
- Who are the largest telemarketing bureaus and other contact centers government contractors?
- By contract dollars under NAICS 561422 from FY2024 to FY2026, the largest were Maximus Federal Services, Inc. ($2.5B), Inspiritec Inc ($92.7M) and Bowen Consulting Group, Inc., the ($62.6M).
- Which agencies buy the most telemarketing bureaus and other contact centers?
- From FY2024 to FY2026, the biggest buyers were the Department of Health and Human Services ($2.3B), the Department of the Treasury ($155M) and the Department of Homeland Security ($146M).
- Where are government telemarketing bureaus and other contact centers contracts performed?
- By contract dollars, the most federal telemarketing bureaus and other contact centers work is performed in Virginia ($2.5B), Maryland ($167M) and California ($74.1M).
- Is federal spending on telemarketing bureaus and other contact centers contracts growing?
- Federal telemarketing bureaus and other contact centers contract obligations fell 27% from FY2024 ($1.1B) to FY2026 ($770M). FY2026 closed recently, and Defense Department contracts are reported up to 90 days late, so its total may still rise.
- Do I qualify as a small business for telemarketing bureaus and other contact centers contracts?
- It depends on the SBA size standard for NAICS 561422, which is set either by average annual revenue or by number of employees. Check the current table of size standards on sba.gov before you bid on small business set-asides.
- What do I need to bid on government telemarketing bureaus and other contact centers contracts?
- An active SAM.gov registration (free) with NAICS 561422 listed, the licenses and insurance your state requires for telemarketing bureaus and other contact centers work, and examples of similar past work. Some solicitations also ask for specific certifications or security clearances.